Shipping Policy

We work with DHL and FedEx for all shipments across Europe. Both carriers provide secure and trackable delivery services.

Shipping and Delivery Timeline

Order Processing Time
All orders are processed within 7 working days after full payment is received.
We always try to prepare and dispatch orders in a shorter period whenever possible, depending on operational volume.

Carrier Pickup
Your order will be collected by DHL or FedEx on the 7th working day after payment confirmation. In many cases, pickup may occur earlier whenever logistics allow.

Delivery Time
Once collected, delivery typically takes up to 5 additional working days, depending on the destination country.

Cold Chain Products
Products that require refrigeration are shipped using priority service. They are collected on the 7th working day and delivered the next working day to maintain product integrity.

Shipping Area
We ship exclusively within Europe.

Please note that occasional delays of 1 to 2 working days may occur due to carrier operations.

Order Tracking

Tracking Number
Once DHL or FedEx collects your order, you will receive an email with your tracking number. Please check your spam or junk folder if necessary.

Shipment Updates
All delivery updates are sent directly by the carrier. Customers are responsible for monitoring tracking information.

Tracking Delays
Carrier tracking systems may not update in real time. Updates can take several hours to appear.

Delivery Responsibility

It is the customer’s responsibility to ensure someone is available at the delivery address during the expected delivery window.

If the customer is not present at the time of delivery, this is not the responsibility of our company.

Any additional charges resulting from:

• Failed delivery attempts
• Incorrect or incomplete address
• Reshipment requests
• Storage fees
• Customs charges
• Special handling fees

must be fully covered by the customer.

Shipping Costs

Flat-Rate Shipping
Most orders are shipped at a flat rate. There are no hidden fees. However, any exceptional charges imposed by the carrier due to customer-related issues will be charged to the customer.

Frequently Asked Questions

1. When will my order be picked up?
Your order will be collected on the 7th working day after payment confirmation. We always aim to dispatch earlier whenever possible.

2. When will I receive my tracking number?
You will receive your tracking number by email on the same day the carrier collects your parcel.

3. Why is my tracking not updating?
Tracking information may take time to update. If your shipment exceeds the estimated timeframe, you may contact us.

4. How long does delivery take?
After pickup, delivery typically takes up to 5 working days. Refrigerated products are delivered the next working day after pickup.

5. What happens if I am not at home during delivery?
If no one is available at the delivery address, the carrier may attempt redelivery or apply storage fees. Any additional charges related to missed delivery attempts are the customer’s responsibility.

6. What should I do if my order is significantly delayed?
If your order has not arrived 10 days after the estimated delivery date, please contact us with your order number so we can review the case with the carrier.

7. Do you accept returns?
Returns are only accepted if an incorrect product was sent. In such cases, we will arrange the return and cover the related shipping costs.

8. Do you ship outside Europe?
No. We ship exclusively within Europe.